Shipping Policy & Delivery

Due to carrier practices, packages may arrive on different days. We can only ship to the address you provide at checkout.

​Free shipping may be by either USPS or UPS. High value orders may ship signature required.

​For questions on your order, please contact Shipping@emp.com . If you do not receive email receipts or shipment notifications, please check your email spam.

Delivery Time

Orders will ship as quickly as possible at least within 3-4 business days different size and order types are vary. Once shipped, US Priority Mail and UPS Ground delivery time is usually 3-6 business days, and international delivery usually arrives within 10-14 business days, however custom delays may extend more days.

Note: Some specific times during a year, such as over holiday’s or severe weather, shipments may be delayed. Check your local news for information.

Return & Exchange Policy

UPDATE: Due to the COVID-19 situation, we are temporarily unable to accept returns.

​​

Educational Discounts

Please email: emperorproductionpictures@gmail.com for information on educational discounts.

Taxes

Colorado orders are subject to sales tax. Residents of other states may be responsible for local sales tax – check with your local government.

International customers are responsible for applicable duties and taxes (including VAT).

International Availability

Currently EMP products are available via our website for international sales. We do not have distributors outside the United States.

Please check our FAQ or contact us via the form on our contact page.